eYouGuide, a new online tool created by the European Commission gives practical advice on the "digital rights" consumers have under EU law.
This guide which responds to a call from the European Parliament in 2007, addresses consumer issues like the rights towards your broadband provider, shopping on the web, downloading music and protecting your personal data online and on social networking sites. Even though 48.5% of EU households have a broadband internet connection, a new Eurobarometer survey shows that a lack of confidence still holds many consumers back from online transactions. Only 12% of EU web users feel safe making transactions on the internet, while 39% of EU internet users have major doubts about safety, and 42% do not dare carry out financial transactions online. 65% of internet users in the EU do not know where to get information and advice about cross-border shopping in the EU. A third of consumers would consider buying online from another country because it is cheaper or better, but only 7% actually do so. Giving consumers clear information about their rights will increase trust and help unlock the full economic potential of Europe's single online market, worth €106 billion in revenues.
"In the EU, consumer rights online should not depend on where a company or website is based. National borders should no longer complicate European consumers' lives when they go online to buy a book or download a song", said Viviane Reding, the EU Commissioner for Information Society and Media. "In spite of progress made, we need to ensure that there is a single market for consumers as well as businesses on the web."
Source: http://ec.europa.eu/information_society/eyouguide/index_en.htm
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